Shipping
Get details on delivery times, methods, and tracking your order.
You can track your package using the tracking number given to you. If the tracking doesn’t work right away, wait a few days for everything to arrive. If there are still problems, get in touch with our shipping team for help.
If your tracking number doesn’t work, it might be because your order was split into separate packages. Wait a few days for everything to arrive. If you still have problems, contact our shipping team. For damaged packages, reach out to the carrier directly to sort it out.
Yes, you can change your delivery time with FedEx and DHL. Check the Info Notice you got or use the carrier’s website to update the delivery time or place.
Yes, Server Embassy ships worldwide using DHL and FedEx International. Customers must pay any customs fees or duties for their orders.
Yes, Server Embassy ships to APO and FPO addresses. But delivery can take 5 to 10 business days because of some restrictions.
Free standard shipping usually takes 1-3 days to process your order and delivers it within 4-6 business days. This service isn’t available for Alaska and Hawaii. The carriers used are FedEx, DHL, and USPS.
Server Embassy provides different shipping choices like Quick Arrival, 3-Day Speedy Transit, 2-Day Faster Option, Standard Next-Day, Priority Next-Day, Worldwide Shipping, Military Addresses (APO/FPO), plus shipping to Canada and Puerto Rico, and Weekend Delivery. Cut-off times for orders vary between 12 p.m. and 2 p.m. PST.
No, Server Embassy doesn’t process or ship orders on weekends or major holidays. We try to ship orders the same day, but it’s not always guaranteed.
Condition
Learn about product condition—new, refurbished, or used before you buy.
“Certified Refurbished” means the product has been tested, fixed if needed, and made to work like new. It includes a 30-days replacement option and a 30 day refund warranty.
No, not all products are Certified Refurbished. Server Embassy offers a mix of new and refurbished items. Just check each product listing to see its exact condition.
Will new and refurbished products have the same warranty coverage?
When buying a Certified Refurbished product, remember it has been tested and inspected for quality. Make sure to check the warranty and return policy for refurbished items.
The product listing on the Server Embassy website clearly states the condition of each item. You’ll see labels like "New" or "Certified Refurbished" in the description.
Warranty & Return
Understand our warranty coverage and easy return process.
All certified refurbished products on Server Embassy come with a 30-day replacement policy. If you prefer a refund, the warranty covers 30 days from the date you receive your order.
Server Embassy does not guarantee how long its services will last. Customers should know that services may not always meet their needs, be consistent, fast, safe, or error free.
Yes, users are responsible for anything they download or get through Server Embassy services. If their computer gets damaged or they lose data because of that, it’s their own responsibility.
What limits on responsibility should customers know about?
Yes, some products from Server Embassy come with a manufacturer warranty of over a year. This covers things like returns, replacements, and support. For any warranty issues, customers should reach out to the manufacturer directly and follow their terms and conditions.
No, Server Embassy works as a distributor and reseller, not as the manufacturer of the products it offers. The warranties are given based on the terms explained in the document.
Yes, Server Embassy isn’t responsible for any personal injuries or property damage that might happen from using its products or services. The warranty also doesn’t cover things like missing memory or flash cards, software issues, damage caused by the customer, and other similar cases.
If something gets damaged during shipping, customers need to report it within 2 working days after delivery and send pictures as proof. Valid claims will be handled once the damaged parts are returned. Customers should keep the warranty card and a copy of the invoice for any warranty claims.
Yes, you can return a product within 30 days from the purchase date for a Partialy refund or exchange, as long as it’s unused and still has all the original tags and labels within upto 25% Restocking Fee.
Once Server Embassy gets and checks the returned item, they’ll process your return or exchange. It usually takes about 10 busniess days from when they receive the item.
To start a return, customers need to email customer service at XYZ to get a Return Merchandise Authorization (RMA) number. Once they have the RMA number, they should pack the item safely with the proof of purchase and send it to the given address.
Customers have to pay for all return shipping costs. It’s best to use a shipping method that can be tracked.
If a product is defective or damaged, customers should reach out to Server Embassy to set up a refund or exchange. Returns have a upto 25% restocking fee, and in some cases, this fee can go up to 50% depending on other conditions.
If the product doesn’t match the RMA form, has physical damage, or shows signs of tampering, the replacement request might be denied.
You can return items from other countries, but customers have to pay for the return shipping. The usual return rules still apply, like returning within 30 days of the purchase date.
Products
Get quick answers about product types, specs, and compatibility.
In stock items are usually shipped within 1 to 4 business days if you place your order before 2:00 p.m. PST.
Yes, express delivery is available for faster shipping. If you order by 2:00 p.m. PST, eligible items can arrive by the end of the same business day.
Items marked as 'out of stock' or 'call for price' may not be available right away and usually take 3 to 8 business days to arrange and ship.
Can items in my order be shipped separately if they're ready at different times?
Yes, we can handle centralized orders for multiple offices, but security checks and extra shipping costs may apply.
No, quoted prices don’t include sales taxes. Any applicable taxes will be added to your total at checkout.
Yes, prices of ordered items can change due to fast market shifts. Server Embassy may update prices but will inform you before delivery.
If an item you ordered isn’t available, we may send a similar one with the same function. If you need the exact product without any changes, please check with our team first to confirm availability.
Yes, Server Embassy has the right to cancel orders or limit quantities in certain cases, like delays in confirmation or if a product isn’t available.
We update our website regularly, every 1 to 30 days to fix any pricing or stock errors that may appear.
For any questions, feel free to reach out to Server Embassy at our Contact Page.
Payments
Learn about accepted payment methods and secure checkout options.
Server Embassy accepts Visa, MasterCard, American Express, and Discover for credit card payments.
Yes, you can pay using bank transfers or wire transfers at Server Embassy.
Yes, Server Embassy accepts Net Credit as a payment method under certain conditions. Please reach out to your account manager for more details.
Most accepted payment methods don’t have extra fees, but it’s a good idea to check with your bank in case they charge anything.
Debit cards with Visa or MasterCard logos are usually accepted at Server Embassy and treated like credit card payments.
Yes, Server Embassy protects your credit card information using strong encryption and security measures to keep your payment details safe.
To pay by bank or wire transfer, you’ll usually need the account number and bank details of the recipient. For full instructions, it’s best to contact customer support.
After your payment is completed, you'll get a confirmation email. If you don’t get one or run into any issues, reach out to our customer support for help.
Order Status
Check how to track, manage, or update your order status.
To check your order status, just log in to your Server Embassy account and go to the "Order History" section. You’ll see the current status of your order there.
Order statuses usually show where your order is at, “Processing” means it’s being prepared, “Shipped” means it’s on the way, and “Delivered” means it’s reached you. For more info, check the “Order History” section.
Once you place an order, it can’t be changed or canceled. Make sure all your details are correct before confirming.
“Processing” means your order is getting ready to ship. If it stays that way for too long, reach out to customer support for help.
It usually takes 1 to 3 business days for your order to move from “Processing” to “Shipped.” You’ll get a confirmation email with tracking details once it’s on the way.
If your order says “Delivered” but you didn’t get it, check with neighbors or family first. If you still can’t find it, reach out to the delivery company and contact our customer support for help.
Yes, if your order is sent in more than one package, you'll get separate tracking numbers. You can use each one to track the packages individually.
No, Server Embassy doesn’t process or ship orders on weekends or major holidays. We try to ship orders the same day, but it’s not always guaranteed.